1. No Returns

At Nova Kart, all sales are final. We do not accept returns for any reason, including but not limited to:

• Change of mind

• Incorrect size selection

• Personal preference

All products are carefully inspected before dispatch to ensure they meet our quality standards.

2. No Refunds

Once your order has been confirmed and shipped, it cannot be cancelled or refunded. We do not offer refunds under normal circumstances.

Refunds will only be issued in the following rare cases:

• You received a damaged or defective product

• You received the wrong item (style or size does not match your order)

To qualify for a refund in these cases:

• Contact us at [your support email] within 48 hours of delivery

• Provide clear unboxing photos and/or video as proof

• The item must be unused and in original condition

Our team will review the evidence, and eligible refunds will be processed at our discretion.

3. Exchange (Conditional)

While returns and refunds are not accepted, we may consider an exchange under the following conditions:

• The product delivered is incorrect or damaged

• You contact us within 48 hours of receiving the order

• The item is unused, unwashed, and in its original packaging with tags attached

All exchange requests are subject to inspection and approval by our team. We reserve the right to deny any exchange request that does not meet our conditions.

Need Help?

If you believe you've received a damaged or incorrect item, please email us at [your support email] with your order number and supporting photos/videos within the specified time frame.

Thank you for shopping with Nova Kart — where quality meets confidence.